Services
AI automation and AI agents
We put AI on the repetitive side of your operations: reading documents, moving data between systems, answering routine questions and preparing reports. Always with clear rules, human approval where it counts, and your data under your control.
Skilled people doing robot work
In many companies, experienced employees spend hours each day copying data from invoices, transport documents and emails into other systems, or answering the same questions over and over.
Current AI models can read documents, understand requests and draft answers reliably enough to take on a large part of this work. What matters is designing the process so that AI deals with the routine and people deal with the exceptions.
What we build
Document processing
Invoices, contracts, delivery notes and transport documents read automatically, with the data extracted, checked and passed to your systems.
Knowledge assistants
An assistant that answers questions using your own procedures, product data and documentation, and shows where each answer comes from.
AI agents for routine tasks
Agents that prepare drafts, update records, follow up on missing documents and route requests, inside rules you set.
Email and request triage
Incoming messages sorted, summarised and sent to the right person together with a suggested reply.
Automated reporting
Weekly and monthly summaries written from your data, ready for management.
Customer support chat
A chat on your site or portal that answers frequent questions and passes the conversation to a person when needed.
How the pieces connect
Connects to
- Documents and emails
- Company knowledge
- Business systems
AI workflow with human review
Used by
- Clean data in your systems
- Answers and drafts
- Reports
Typical features
Control
- Human approval steps for sensitive actions
- Confidence scores and automatic escalation
- Complete log of every AI decision and its source
Data protection
- Choice of AI provider and region
- No training on your data by the provider
- Personal data masked where possible
Integration
- Connection to email, ERP, CRM and accounting
- Works in Bulgarian, English and many other languages
- Dashboards with volumes, accuracy and time saved
Typical scenario
An example of the type of project we build. It does not describe a specific client.
Situation
An accounting team gets hundreds of supplier invoices each month as PDFs and scans, in several languages, and enters them into the accounting system by hand.
What we build
An AI workflow that reads every invoice, extracts the supplier, amounts, VAT and lines, compares them with the purchase orders and prepares the entry. Anything unclear is sent to a person for review.
Result
The team reviews instead of typing, automatic rules catch mistakes, and closing the month is no longer a race.
How the project unfolds
Pick the right task
We look for a task that is frequent, follows rules and can be measured. That is where AI pays off first.
Pilot on real data
A short pilot on a sample of your actual documents or requests, with measured accuracy.
Design the controls
Approval steps, thresholds and escalation rules agreed with the people in charge.
Integrate and launch
Connection to your systems and a gradual rollout, beginning with human review of every result.
Measure and improve
Accuracy and time saved tracked every month, with adjustments as volumes increase.
What you get
- Working AI workflow connected to your systems
- Accuracy report from the pilot
- Admin panel with logs and settings
- Documentation of rules and controls
- Source code and the rights to it
Technologies we use
- Large language models (commercial and open-source)
- OCR and document AI
- Retrieval over company documents (RAG)
- Vector databases
- Workflow orchestration
- Python and Node.js
Questions about this service
Is our data safe with AI?
We use business AI services that do not train on your data, pick the hosting region, and send only what the task requires. For sensitive cases, open-source models can run on private infrastructure.
What if the AI makes a mistake?
We plan for it. Results under a confidence threshold go to a person, sensitive actions require approval, and every decision is logged.
Does it work with documents in Bulgarian and other languages?
Yes. Today's models handle Bulgarian, English and many other languages well, mixed documents included.
How do we start without a big investment?
With a pilot on one task and a sample of real data. You see measured results before you decide on a full rollout.
Related services
All services-
Integrations and APIs
Your systems connected, so data moves on its own instead of being typed again.
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Dashboards and KPI reporting
The figures that matter, always current, in a single place.
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Security and data protection
Security designed into the architecture from the first day, not bolted on at the end.
Let's discuss your project
Explain what you need in a few lines. Within one business day we get back to you with questions and the next steps.
Request a quote