Services
Support and maintenance
Software needs looking after once it is live: updates, security patches, monitoring, small improvements. We keep your systems in good health, whether we built them or another team did.
Launch is the beginning
Operating systems, browsers, libraries and external APIs change all the time. Without regular maintenance, even well-made software gradually becomes slow, insecure or broken.
A support plan replaces emergency fixes with regular care, and gives you a clear contact whenever something needs attention.
What we offer
Monitoring
Uptime, errors and performance watched continuously, with alerts.
Updates and security patches
Regular updates of frameworks, libraries and servers.
Bug fixes
Problems investigated and fixed according to agreed priorities.
Small improvements
Continuous adjustments as your processes change.
Takeover of existing systems
We review, document and take over software developed by other teams.
How the pieces connect
Connects to
- Your live systems
- User requests
- Monitoring alerts
Support plan
Used by
- Stable systems
- Regular updates
- Monthly report
What a plan includes
Care
- Scheduled updates
- Backups checked regularly
- Security monitoring
Response
- Clear priority levels
- Agreed response times
- A single point of contact
Transparency
- Ticket history
- Monthly activity report
- Suggestions for improvements
Typical scenario
An example of the type of project we build. It does not describe a specific client.
Situation
A company relies on a portal built years ago by a freelancer who can no longer be reached. Nobody understands how it works, and it has not been updated since.
What we build
A technical review and documentation, security updates, monitoring, and a monthly plan for fixes and small improvements.
Result
A documented, up-to-date system and a team to call whenever something changes.
How the project unfolds
Technical review
Code, servers, backups and security checked and documented.
Stabilise
Urgent updates and fixes come first.
Agree the plan
Priorities, response times and the monthly scope.
Ongoing care
Monitoring, updates and requests handled within the plan.
Review
Regular reports and ideas for improvement.
What you get
- Monitored, updated systems
- Documentation of the system
- Ticket history
- Monthly report
- Recommendations
Technologies we use
- Uptime and error monitoring
- Automated backups
- CI/CD pipelines
- Dependency and vulnerability scanning
- Ticketing
Questions about this service
Can you support software you did not build?
Yes. We begin with a review and documentation, then take it over step by step.
How fast do you respond?
Response times depend on priority and are set in the support plan. Critical issues are handled first.
Is support mandatory after a project?
No. Support is a separate, optional agreement. Many clients choose it because systems need regular updates.
What do you need from us?
Access to the systems and a contact person who can confirm priorities.
Related services
All services-
Security and data protection
Security designed into the architecture from the first day, not bolted on at the end.
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Cloud and infrastructure
Fast, stable and scalable hosting for your applications.
-
Custom software development
Internal systems, portals and apps built around the way your company really works.
Let's discuss your project
Explain what you need in a few lines. Within one business day we get back to you with questions and the next steps.
Request a quote